At Couch or Sofa, we are dedicated to safeguarding your personal information and respecting your privacy. This email serves as our Privacy Policy, outlining how we collect, use, disclose, and store your information when you utilize our fully automated couch removal service. This service is fulfilled by Strong Junk Removal. We kindly request that you carefully read this policy to familiarize yourself with our practices concerning your personal information.

1. Information We Collect:

When you use our service, we may collect the following information:

– Personal Information: This includes your name, email address, and contact information, which you provide through our contact form or via email.

– Service Details: We collect information related to your couch removal request, pickup location, and any additional instructions you provide.

2. Use of Information:

We utilize the collected information for the following purposes:

– Processing your couch removal requests and providing the requested services.

– Communicating with you regarding your bookings, appointment confirmations, and pickup-related updates.

– Responding to your inquiries and providing customer support.

– Improving and enhancing our services, as well as for internal analysis and reporting.

3. Disclosure of Information:

We may disclose your information to Strong Junk Removal, the party responsible for fulfilling the couch removal service on our behalf. Strong Junk Removal is contractually obligated to handle your information in accordance with this Privacy Policy.

Additionally, we may disclose your information if required by law, legal process, or government authorities.

4. Data Storage and Security:

We store and process your information securely, implementing reasonable measures to protect it from unauthorized access, loss, misuse, or alteration.

While we strive to implement appropriate security measures, please note that no method of data transmission or storage is 100% secure. We cannot guarantee the absolute security of your information.

5. Third-Party Links:

Our website or communications may contain links to third-party websites or services. We bear no responsibility for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any personal information.

6. Changes to this Privacy Policy:

We may update this Privacy Policy periodically. Significant changes will be communicated by posting the updated policy on our website or through other appropriate means. We encourage you to review this policy periodically.

7. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please reach out to us at info@couchorsofa.com.

By using our fully automated couch removal service, you acknowledge that you have read and understood this Privacy Policy. You agree to the collection, use, and disclosure of your information as described herein.